Shipping policy

Shipping Policy

Thank you for shopping with VELMORA. Please read our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Delivery Timeframes

Once dispatched, estimated delivery times are:

• United Kingdom: 3–5 business days
• European Union: 3–5 business days
• Rest of World: 7–10 business days

Please note that international orders may be subject to customs clearance, which can cause additional delays beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order value.

Customs & Import Duties

For orders shipped outside the UK, you may be subject to import duties and taxes levied by your country. Any such charges are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Lost or Delayed Orders

If your order hasn't arrived within the estimated timeframe, please contact us and we'll do our best to resolve the issue promptly.